Careers

Location: Alton, Hampshire 

Report to: Ian Goodenough, Sales Director 

Role: Drive the first stage of Drainfast sales pipeline. Find, qualify and book meaningful appointments for conversion into sales. The role requires speed, accuracy and initiative – identifying potential customers, managing diaries effectively, and ensuring the team always has strong leads to pursue. Success means keeping the pipeline full, communication clear and momentum high.

Key Responsibilities 

• Identify & qualify potential leads and recommendations.
• Book high-quality fixed appointments for assigned Business Development Managers that meet KPI targets.
• Supplement BDM diaries effectively with well-planned site visits.
• Maintain CRM to ensure accurate data at all times.
• Complete weekly reports accordingly. 

Performance Objectives

• Deliver the agreed KPI number of qualified, fixed appointments each week.
• Respond to BDM diary or lead requests within agreed time frame.
• Demonstrate improvement in lead-to-appointment conversion ratio.
• Maintain 100% accuracy of CRM data for leads and customer records.

Ideal Candidate 

• Strong communicator who builds quick rapport with customers and colleagues.
• Similar role experience and ability to work well under pressure.
• Proactive with a sales mindset and makes decisions quickly.
• Positive, resilient, analytical and motivated by team success.
• Confident using CRM and scheduling systems in face-paced environment.

Success Indicators

• BDM diaries consistently filled with qualified, high-value appointment
• Continuous growth in the Target Customer Pipeline.
• Clean, accurate CRM data and prompt response to all requests.
• Positive feedback from BDMs and Sales Management.
• Regular examples of initiative and problem-solving aligned with business values

Location: Alton, Hampshire 

Report to: Ian Goodenough, Sales Director 

Role: The Customer Service Team Leader ensures customers receive fast, accurate, and high-quality service across all enquiries, orders, and communications. The role leads by example in a high-pressure, fast-paced environment — setting standards, solving issues before they escalate, and ensuring the team consistently delivers against Drainfast's service commitments.
This role provides our customer service team with support, clarity and direction, while continually improving the customer experience and operational efficiency.

Key Responsibilities 

• Lead by example to create a high-performing, supportive, and disciplined team culture.
• Encourage and coach continuous improvement behaviours and ensure all processes are followed consistently.
• Work cross-functionally across Operations, Sales, Purchasing & Finance departments with clear, coordinated communication to meet customer needs.
• Act as the escalation point for customer or supplier issues, taking ownership and driving fast resolution.
• Produce weekly OTIF (On Time In Full) and team performance reports for the Sales Director.
• Identify process gaps and drive improvements in service quality and efficiency to solve potential issues before customer impact.
• Process all customer orders quickly, accurately, and within operational deadlines.
• Handle inbound customer and supplier enquiries professionally and promptly.

Performance Objectives

• Maintain maximum 2-hour response time for all enquiries.
• Ensure inbound calls are answered within 3 rings.
• Achieve 100% order processing accuracy.
• Ensure CRM updates are completed for every customer contact.
• Drive consistent improvement in OTIF and other service KPIs.

Ideal Candidate

• Strong leader who can set a standard, maintain discipline, and support others during busy or challenging periods.
• Calm, solutions-focused thinker with the ability to resolve operational issues quickly and logically.
• Excellent communicator — clear, confident, and consistent in both written and spoken communication.
• High attention to detail, ensuring accuracy in orders, enquiries, and reporting.
• Resilient, adaptable, and able to work effectively in a fast-paced, high-pressure environment.
• Methodical, organised, and confident in prioritising multiple tasks at speed.

Success Indicators

• A brilliant, highly capable, customer service team that delivers accuracy and consistency.
• Demonstrated leadership behaviours aligned with the company F.A.S.T. values.
• Consistently achieved response-time and order-accuracy KPIs.
• Reduced escalations and faster resolution of customer issues.
• Strong cross-department cooperation and clearer communication flows.
• Positive colleague & customer feedback and fewer service complaints.

Location: Midlands, Remote 

Report to: Ian Goodenough, Sales Director 

Role: This role exists to win new business, grow existing accounts, and deliver profitable sales within an assigned area. The Business Development Manager (BDM) is responsible for meeting customers face-to-face, understanding their operations, and identifying where Drainfast can add value. The role focuses on building strong relationships, expanding share of wallet, and converting opportunities into measurable growth. Success depends on disciplined planning, clear communication, and consistent delivery of sales and gross profit targets.

Key Responsibilities

• Conduct pre-appointed calls and on-site meetings to secure opportunities and convert potential prospects into active trading customers.
• Manage a group of existing customers to understand their needs, challenges, and buying behaviour to increase gross profit.
• Grow share of wallet within existing accounts, identifying gaps in product usage and upsell opportunities.
• Work closely with the area sales team to coordinate activity and maximise sales performance by sharing intelligence, leads, and feedback.
• Maintain accurate CRM records with customer insights, visit outcomes, and opportunity status.
• Deliver agreed sales revenue, gross profit, and sales activity KPIs.

Performance Objectives

• Achieve weekly and monthly KPIs for customer visits, new opportunities, and share of wallet growth.
• Deliver agreed sales revenue and gross profit targets for the area.
• Maintain 100% accuracy and timely updates in CRM.

Ideal Candidate

• Strong communicator who builds rapport easily and presents clearly.
• Commercially minded, able to identify customer needs and propose valuable solutions.
• Organised and self-driven, comfortable working independently across an assigned area.
• Skilled at managing a pipeline, prioritising opportunities, and delivering against targets.
• Practical problem solver who takes ownership of customer challenges and internal actions.
• Sales focused with analytical ability able to work in a consultative manner

Success Indicators

• Consistent achievement of sales revenue and gross profit KPIs.
• Growth in share of wallet within existing accounts.
• Strong conversion rates from appointments to trading customers.
• CRM maintained accurately with actionable customer insight.
• Positive feedback from customers and colleagues.